1. 1. Introduction

Rivertours pays a lot of attention and care to its website and communication channels. We strive to ensure that all information is correct, understandable and accurate. Rivertours is committed to protecting your privacy and takes its responsibility with regard to the security of customer information very seriously. We will be clear and transparent about the information we collect and what we will do with that information.

2. Responsibility

DBy using our site you are deemed to agree with this user agreement and to know it.

3. Our privacy policy

Our current privacy policy describes the following elements:

  • What personal information we collect and process about you, in connection with your relationship with us as a customer and your use of our website, mobile applications and online services;
  • Where we retrieve data from;
  • What we do with this data;
  • What we do with this data;
  • To whom we transfer / release data;
  • How we deal with your data protection rights;
  • And how we comply with the data protection rules.

  • All personal data is collected and processed conformable with EU data protection legislation.

    Personal data include all information relating to you with which we can identify you, such as your name, contact details, reservation number, payment details and information about your access to our website.

    We may collect personal data from you when you book with us, create a myRivertours account, use our website and / or app and other websites that are accessible via our website and / or app, participate in a survey or competition or if you contact us.

    4.We can collect the following categories of information:

    a. Name, address, e-mail address, telephone number, credit/debit card or other payment details;

    b. Information about your use of our website and/or App;

    c. Information that you share with us via letters, e-mails, chat, telephone calls and social media;

    d. Your IP address;

    5. Your data can be used for the following purposes:

    a. Providing products and services that you request: we use the information you give us to perform the services you have requested.

    b. Contact you in case of a change or cancellation: we can send you information about the services you have requested and about any changes to these services. These messages are not made for marketing purposes and you can not opt out.

    c. Verification / screening of your credit or debit card: we use your payment information for accounting, invoicing purposes.

    d. Administrative or legal purposes: we can use your data for statistical and marketing analysis, system tests, customer surveys, maintenance and development, or to deal with a dispute or claim.

    e. Security, administrative purposes, crime prevention / detection: we can provide your information to government agencies or enforcement authorities to comply with legal requirements.

    f. Communication with customer service: we use your data to manage our relationship with you, as our customer, and to improve our services and your experience with us.

    g. Marketing: if you register specifically for this purpose, we use the data for sending you advertising and newsletters.

    We will only process your personal data where we have a legal basis for doing this. The legal basis depends on the reasons why we have collected your personal information and for which we must use it.
    In most cases, we will need your personal information for processing your booking, entering into our transport contract and executing that contract with you.
    We may also process your personal data for one or more of the following:

  • To comply with a legal obligation;
  • To protect your vital interests or someone else's (example: in case of a medical emergency);
  • It is in our legitimate interests for working as a booking office (example: for administrative purposes).

  • 6. Retention periods and age

    Only children of 16 years or older can give their own permission. Children under this age require permission from their parents or legal guardians.

    We will not retain your data longer than necessary to meet the purposes for which it is being processed. To determine the correct retention period, we take into account the degree, nature and sensitivity of the personal data, the purposes for which we process them and whether we can achieve these goals through other means.

    We also have to take into account, the periods for which we may need to retain personal data in order to comply with our legal obligations to deal with complaints or inquiries and for the protection of our legal rights in the event of a claim.

    When we no longer need your personal information, we will safely remove or destroy it. We will also determine if and how we can limit the personal data we use over time and, if possible, anonymize your personal data so that it can no longer be linked to you or identify you, in which case we can use this information without further notice.

    7. Security measures

    We follow strict security procedures when storing and disclosing your personal information and to protect it against unintentional loss, destruction or damage. The information you provide to us is protected with SSL technology (Secure Socket Layer). SSL is the standard method for encrypting personal data and credit card information so that they can be securely transmitted over the internet.

    We may transfer your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to take appropriate technical and operational security measures to protect your personal data in accordance with EU legislation on data protection rules.

    8. Editors

    Your personal data can be shared with third parties for the following purposes:

    a. Government agencies, law enforcement agencies, legal obligation;

    b. Trusted service providers and suppliers, processing according to our activities.

    c. Credit and debit card companies that facilitate your payments to us and anti-fraud screening, which may require information about your payment method and booking to process the payment or to guarantee the security of your payment transaction;

    d. Legal and other professional advisors, courts and law enforcement agencies, to enforce our legal rights.

    9. Cookies

    This website uses cookies to enable us to improve our service to you and to offer certain functions (Google Analytics).

    Cookies are small text files that are placed on your computer's hard drive via your web browser to enable us to recognize your browser and help us track visitors to our site so that we can customize products and services accordingly. Most web browsers automatically accept cookies, but if you want, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" section on the toolbar of most browsers can help you to prevent your browser from accepting new cookies, how the browser can let you know when you receive a new cookie or how you can disable it completely. If you choose to change these settings, certain functions may not work. The cookies we use do not detect other stored information on your computer.

    For more information about cookies and how to prevent cookies from being installed, visit the following website:

    10. Right of inspection, removal, complaints and questions

    a. Via our contact form or by letter you can request to view, receive, change or delete your personal data. Rivertours will always process your request immediately and inform you, at least within one month of receipt of the request, about the follow-up. If Rivertours does not comply with your request, it will inform you about the reasons for this.

    b. If you wish to object to the (further) processing of your personal data, you can also contact us. Rivertours will immediately handle the objection, at least within one month, and delete the relevant personal data, unless it can not do so on the basis of a legal obligation. If the latter is the case, the organization will inform you of this. Any other questions or comments about this privacy policy can be directed to our administration and via our contact form.

    11. Review

    Our privacy policy may be reviewed from time to time and any changes to the policy will be communicated through publication on our website.