Terms and conditions

Rent

  1. While embarking and disembarking on the boat, you should follow strictly the instructions of the captain.
  2. The fixed program is only to give you an idea. Should the program, because of nautical, sailing or technical safety (fog, storms, unfavorable tide, breakdown, illness, etc.) not be able to be completed, the managers of River Tours, guides and captains have - after consultation with the group leader - the right to change the sailing program.
  3. In case of cancellation by the group leader the following cancellation charges will be charged: - from reservation to 90 days before departure: 25% of the fare - between 90 days and 7 days before departure: 50% of the fare - less than 7 days before departure: 60% of the fare
  4. If a planned boat trip can not take place due to force majeure such as technical failure, adverse weather conditions, the fare paid will be repaid within ten days. There are in such cases no other fees or compensation payable.
  5. Drinks are available on board and may not be brought. With approval of Rivertours however: wine, champagne and appetizers (max. 75cl) may be brought on board. Where appropriate, a corkage will be charged: 10 euros for wine, 15 euros for sparkling wine or cava and 20 euros for champagne.
  6. If your group is < 30 pers. an additional fee of € 50,00 is to be paid to the operator of the ships Mozart or Verdi.
  7. The payment of outstanding amounts (certification fees, tickets, etc.) should be done before the start of the cruise.
  8. Meals and guides should be ordered minimum 10 days in advance. The responsible of the group is requested to collect the money for the meals in advance with the participants. The number of meals ordered have to be paid on board.
  9. A private catering on board is possible, with approval of River Tours (fee of € 10,00 p.p.)
  10. If you wish to have a room setting that is different from the standard, there will be an extra cost. You can also hire high tables, seat covers, lcd screens, etc.
  11. There is always background music provided on board. You may bring, off course, your own music equipment or invite a DJ with his own professional equipment.
  12. The entrance fee for such as museums, etc., is to be paid on the spot.


Tourist boat trip

  1. All boat trips must be reserved in advance, unless the boat trip states: ’Without reservation’.
  2. While embarking and disembarking on the boat, you should follow strictly the instructions of the captain.
  3. Should the fixed program, because of nautical, sailing or technical safety (fog, storms, unfavorable tide, breakdown, illness, etc.) not be able to be completed, the managers of Rivertours, guides and captains have - after consultation with the group leader - the right to change the sailing program or to cancel a planned trip (even last minute). The registered passengers will be informed of this beforehand. They have in this case the choice between a refund or an alternative tour. There are no fees or other compensation payable.
  4. In case there are insufficient registrations, Rivertours has the right to cancel an announced tour. The registered passengers will be informed of this beforehand. They have in this case the choice between a refund or an alternative tour. There are no fees or other compensations payable.
  5. In case of cancellation by the customer (for whatever reason) no refund of tickets is made.
  6. The payment of the outstanding amounts (tickets, rental price of the boat, etc.) must be done 10 days before the start of the cruise.
  7. The entrance fee for such as museums etc. is not included in the ticket price and has to be settled on the spot.
  8. Drinks are available on board and may not be brought.
  9. Meals must be ordered in advance and may be paid on board. The responsible of the group is requested to collect the money for the meals in advance with the participants.The number of meals that has been ordered, must be paid. Joint meals that require special equipment (cooler, large packaging, plates and cutlery) are not allowed on board. It is allowed to take your own sandwich on board.
  10. Schools are requested to settle the balance in banknotes (please avoid using coins).
  11. There may be a photographer on board to shoot footage for our promotional material. In case you don’t want to be photographed of filmed, please give notice to one of our co-workers on board or the photographer.

Our ships

Our ships can welcome 20 to 350 guests for a celebration, teambuilding, excursion, seminar...
Within the framework of the Corona measures, we limit the capacity of the ship to less than half, in order to respect 'social distancing'. On board we also provide hand sanitizer and information posters with clear safety instructions. Each ship has its own atmosphere, setting and arrangement and is equipped with bar, audio and multimedia devices. Sailing can be done from different embarkation points, with or without catering.

Verdi

Verdi

Mozart

Mozart

Vivaldi

Vivaldi

Katima

Katima

Ark

Ark