1 Introduction

Website and its other communication channels are of great importance to Rivertours. We strive to ensure that all information on our communication channels is correct, understandable and accurate. Rivertours is committed to protecting your privacy and takes its responsibility with regard to the security of customer information very seriously. We will be clear and transparent about the information we collect and what we will do with that information.

2. Liability

By using our website you are supposed to agree to with this user agreement and to know it.

3. Our privacy policy

Our current privacy policy describes the following elements:

All personal data are collected and processed in accordance with EU data protection law.

Personal data includes all information relating to you that allows us to identify you, such as your name, contact details, reservation number, payment details and information about your access to our website.

We may collect personal data from you when you book with us, create a my Rivertours account, use our website and / or app and other websites accessible through our website and / or app, participate in a survey or competition, or when you contact us.

We may collect the following categories of information:

a. Name, address, email address, telephone number, credit / debit card or other payment information;

b. Information about your use of our website and / or App;

c. Information that you share with us through letters, emails, chat, phone calls and social media;

d. your IP address;

5. Your data can be used for the following purposes:

a. To provide products and services that you request we use the information you provide us.

b. Contacting you in case of a change or cancellation: We may send you information about the services you have requested and about any changes to those services. These messages are not made for marketing purposes and you cannot unsubscribe (opt out) from them.

c. Verification / screening of your credit or other payment card: We use your payment information for accounting, billing purposes.

d. Administrative or legal purposes: We may use your data for statistical and marketing analysis, system testing, customer surveys, maintenance and development, or to handle a dispute or claim.

e. Security, Administrative purposes, Crime Prevention / Detection: We may provide your information to government or enforcement agencies to comply with legal requirements.

f. Communication with customer service: We use your information to manage our relationship with you, as our customer, and to improve our services and your experience with us.

g. Marketing: if you specifically register for this, we use your data to send advertisements and newsletters.

We will only process your personal data where we have a legal basis to do so. The legal basis depends on the reasons why we collected your personal information and what we should use it for.

In most cases, we will need your personal information to process your booking, enter into our contract and fulfil that contract with you.

We may also process your personal data for one or more of the following reasons:

To comply with a legal obligation;

To protect your vital interests or those of someone else (for example in the event of a medical emergency);

It is in our legitimate interests to operate as a booking agent (e.g. for administrative purposes).

6. Retention periods and age

Only children aged 16 or older can give their own consent. Children under this age require parental or legal guardian consent.

We will not keep your data for longer than is necessary to fulfill the purposes for which it is processed. In order to determine the correct retention period, we take into account the degree, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve these purposes through other means.

We also need to consider periods for which we may need to keep personal data in order to comply with our legal obligations to handle complaints or inquiries and to protect our legal rights in the case of a claim.

When we no longer need your personal information, we will securely delete it. We will also determine whether and how over time we can limit the personal information we use, and if possible, anonymize your personal information so that it can no longer be associated with you or identify you, in which case we will may use this information without further notice to you.

7. Security measures

We follow strict security procedures in the storage and disclosure of your personal information and to protect it from accidental loss, destruction or damage. The information you provide to us is protected with SSL (Secure Socket Layer) technology. SSL is the standard method of encrypting personal information and credit card information so that it can be sent securely over the Internet.

We may transfer your information to trusted third parties for the purposes set out in this privacy policy. We require all third parties to take appropriate technical and operational security measures to protect your personal data, in accordance with EU data protection rules.

8. Processors

Your personal data can be shared with third parties for the following purposes:

a. Government agencies, law enforcement agencies, legal obligation;

b. Trusted service providers and suppliers, processing in function of our activities;

c. Credit and debit card companies that facilitate your payments to us and anti-fraud screening, which may require information about your payment method and booking to process the payment or to ensure the security of your payment transaction;

d. Legal and other professional advisers, courts and law enforcement agencies, to enforce our legal rights.

9. Cookies

This website uses cookies to enable us to improve our service to you and to provide certain functions (Google Analytics).

Cookies are small text files placed on your computer's hard drive through your web browser to enable us to recognize your browser and help us track visitors to our site so that we can tailor products and services accordingly.

Most web browsers automatically accept cookies, but if you prefer, you can change these browser settings by accepting, declining and deleting cookies. The "help" section on the toolbar of most browsers can help you on how to prevent your browser from accepting new cookies, how the browser can notify you when you receive a new cookie, or how to disable it altogether. If you choose to change these settings, some functions may not work. The cookies we use do not detect other information stored on your computer.

For more information about cookies and how to prevent cookies from being installed, visit the following website:

10. Right of inspection, removal, complaints and questions

a. You can request to view, receive, change or delete your personal data via our contact form or by letter. Rivertours will always deal with your request immediately and inform you, in any case within one month of receipt of the request, about the follow-up given to it. If Rivertours does not grant your request, it will inform you about the reasons for this.

b. If you want to object to the (further) processing of your personal data, you can also contact us. Rivertours will immediately process the objection, in any case within one month, and delete the relevant personal data, unless it is unable to do so on the basis of a legal obligation. If the latter is the case, the organization will inform you. Any other questions or comments about this privacy policy can be directed to our administration and via our contact form.

11. Review

Our privacy policy may be revised from time to time and any changes to the policy will be communicated by posts on our website.

What personal data we collect and process about you in connection with your relationship with us as a customer and your use of our website, mobile applications and online services;

Where we get data from;

What we do with this data;

How we store data;

Who we transfer / disclose data to;

How we deal with your data protection rights;

And how we comply with data protection rules.

To comply with a legal obligation;

To protect your vital interests or those of someone else (for example in the event of a medical emergency);

It is in our legitimate interests to operate as a booking agent (e.g. for administrative purposes)

  • Our ships

    The Rivertours ships can welcome 30 to 300 guests for an event, a party, an excursion,... Each ship has its own atmosphere, setting and décor and is equipped with a bar, as well as audio and multimedia equipment. We set out from various embarkation points, with or without catering.









    De Ark